Tungsten (“Tungsten,” “we,” “us,” or “our”) is committed to addressing client grievances promptly, fairly, and transparently. This Grievance Redressal Policy outlines the process for submitting and resolving concerns related to our litigation funding services.
Notice: Tungsten is not a registered broker-dealer, lender, law firm, or money transfer service and does not conduct any activity that would require such registration. Tungsten does not provide legal consultation or services. Please read this Policy carefully.
Our goal is to ensure client satisfaction by resolving grievances efficiently and equitably, maintaining trust and transparency in our services.
This policy applies to grievances related to funding applications, case evaluations, fund disbursements, communication, or service delays.
Submit your grievance through one of the following channels:
We will acknowledge your grievance within 24 hours with a ticket ID and aim to respond within 7 business days.
If you are not satisfied with the initial response, escalate your grievance to:
Include your ticket ID. The Nodal Officer will respond within 15 business days.
If your grievance remains unresolved, you may pursue legal remedies. Tungsten will cooperate with relevant authorities as required.
Our designated Grievance Officer is:
We handle grievances confidentially, sharing information only as necessary to resolve the issue, in accordance with our Privacy Policy.
We may update this policy periodically. Changes will be posted on our website, and your continued use of our services constitutes acceptance.
This policy is governed by the laws of the State of New York, United States. Disputes shall be resolved in the state or federal courts of New York County, New York.
For questions about this Policy, contact us at:
Email: [email protected]
Phone: +91-8800302311